ISO 20000-1 Training

In this two-day course, our expert instructors teach individuals how to plan, execute, and report on an audit of Information Technology Service Management Systems (ITSMS) in an organization, assessing its conformance with ISO/IEC 20000-1:2011 and in accordance with ISO 19011 and ISO 17021.

The course explains the principles and practices of independent auditing for an ITSMS, guiding professionals through the entire audit process, from managing an audit program to reporting on audit results.

Lex-Q Certifications’ Internal Auditor Training empowers individuals with the skills to manage the entire end-to-end audit process, from initiating an audit to reporting on the assessment to conducting a follow-up. This program is a combination of role-playing, group exercises, and tutorials. Once the course is completed, individuals will understand how an ITSMS audit should be run according to ISO 20000-1:2011 standards.

Course Objectives:

  • Develop the expertise needed to audit an Information Technology Service Management (ITSM)
  • Learn to manage a team of auditors by applying widely recognized auditing principles, procedures, and techniques


  • IT professionals
  • Risk and Compliance Managers
  • Technical experts wanting to prepare for an information security
    management system audit
  • Information Security Consultants


ISO 20000-1:2011 Implementation Training is a three-day course designed for industry professionals and consultants with responsibility for assuring Information Technology Service Management System (ITSMS) within any organization.

At the end of the course, individuals will be able to identify and understand an Information Technology Security Management System in an organization using best practices as laid out in the ISO 20000-1:2011 standards.